Three steps to a stairlift –
as easy as 1,2 3
It’s not just what we sell that we take great care over, how we sell, deliver and service is just as important to us – and you. From the moment you contact us at our call centre we will do everything we can to make sure your experience at every step of your purchase lives up to the Stannah name.
On your first call with us we will ask you a few questions about your staircase and yourself to help us understand what your needs are and how we can help you. If you need more information or would like a quote we’ll arrange for one of our sales consultants to come and visit you in your home so they can give you advice specific to you and your home.
Typically, we can have an assessor out to you in 1-2 days.
Once you decide to order with us we’ll ask you for a deposit and then we’ll put your order into production, liaising with you to find a suitable date to install.
Our stairlifts and rails are customised to order and made to the highest quality standards, which means it takes around 3-10 working days for a straight stairlift to be installed and 14 days or so for a curved rail.
Our stairlifts and rails are bespoke and made to the highest quality standards, which means it takes around 3-10 days for a straight stairlift to be installed and 14 days or less for a curved rail.
Installing your stairlift will normally take a couple of hours and because stairlifts fix to the steps and not the wall, there is very little mess. Even so, our expert installation teams carry a vacuum with them, so they can clean up after themselves and leave your home as tidy as they found it.
As part of your installation, you will be shown how to use all of the features of your stairlift. Most importantly, we’ll stay until you’re 100% confident in safely using your stairlift.
All our new stairlifts come with two years’ warranty including two free service visits and if you ever want to speak to us, we have a 24 hours a day, 7 days a week customer care team to answer your questions.
Our tailor made stairlifts will allow you to stay in your home and keep your freedom.